Shipping, Returns, and Privacy Policy

Shipping

Orders are generally processed and shipped within 1–3 business days after payment is received, unless otherwise stated on our website or in the product description.

Once your order has shipped, delivery times will vary depending on the shipping service and destination.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition in which it was received
• Returned in its original packaging, when applicable

Items returned after the 30-day return period, or items that show signs of wear, use, washing, alteration, or damage, are not eligible for a refund or exchange.

Before returning an item, please contact us at contact@recultureddesigns.com so we can assist you with the return process.

Return Shipping

Customers are responsible for the cost of returning an item. Original shipping charges and return shipping costs are nonrefundable.

We strongly recommend using a trackable shipping service. For items valued at more than $75, you may also wish to purchase shipping insurance.

Recultured Designs is not responsible for returned packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will email you to confirm that it has arrived and let you know whether your refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow several business days for the refund to be processed and posted by your bank or credit card provider.

The following items are not eligible for a refund:

• Items returned more than 30 days after delivery
• Items returned in worn, washed, altered, used, or damaged condition
• Items that do not meet the return requirements listed above

Late or Missing Refunds

If you have not received an approved refund, please first check your bank account and contact your credit card provider. Refunds may take several business days to appear after they have been processed.

You may also wish to contact your bank, as financial institutions often have their own processing periods.

After completing these steps, please contact us at contact@recultureddesigns.com if your refund still has not appeared.

Sale Items

Unless otherwise stated in the product description, sale items are eligible for return under the same conditions as regularly priced items.

Exchanges

If you would like to exchange an item for another size or item, please contact us at contact@recultureddesigns.com within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or process a refund so that a new order can be placed.

Customers are responsible for the cost of returning an item for exchange. The cost and delivery time of sending the replacement may vary depending on the customer’s location.

Garment Care and Long-Term Wear

Every item is carefully inspected before it is shipped.

If you believe your garment arrived with a manufacturing or construction concern, please contact us within seven days of delivery and include clear photographs of the affected area. Reporting concerns promptly allows us to review the item and determine the most appropriate solution.

Clothing naturally changes over time as a result of regular wear, washing, storage, and age. We are therefore unable to provide refunds, replacements, complimentary repairs, or store credit for concerns reported outside our return period or after a garment has been worn for an extended period.

Ordinary signs of wear—including fading, fabric wear, loose stitching, stretching, and the gradual relaxation of elastic—are not considered manufacturing defects. 

Recultured Designs is a small business, and every order and customer matters deeply to us. We welcome thoughtful feedback and will review individual concerns with care, fairness, and consideration.

Privacy Policy

Recultured Designs is committed to protecting your privacy. Any personal information collected through our website will be used only as described in this policy.

We do not sell, distribute, or lease your personal information to third parties unless doing so is required by law or necessary to provide a service you have requested, such as processing or delivering an order.

Information We May Collect

We may collect information including:

• Your name
• Your email address and other contact information
• Your shipping and billing information
• Information related to your order or customer service request

How We Use Your Information

We may use the information we collect to:

• Process and ship your orders
• Communicate with you regarding your purchase
• Respond to questions, returns, or customer service requests
• Maintain internal business records
• Improve our products and customer experience
• Send promotional emails about new products, special offers, or other information when you have chosen to receive marketing communications

Security

We are committed to keeping your personal information secure. We use appropriate physical, electronic, and administrative safeguards designed to prevent unauthorized access, disclosure, or misuse of the information we collect online.

Links to Other Websites

Our website may contain links to third-party websites.

Once you leave the Recultured Designs website, we do not control the privacy practices or content of those websites. Recultured Designs is not responsible for the protection of information you provide while visiting a third-party website.

We encourage you to review the privacy policy of any website you visit.