We will ship your order within 1-3 business days of payment, unless specified otherwise in product description.
*Please note, on average, international shipments from Poland take between 6-10 business days, however, during the holiday seasons (or if held up in the country's customs), packages can take up to 20 business days. Unfortunately we have no control over how long the shipments take and can not provide any tracking information specifics about the package once it leaves Polish soil. There will be a tracking number provided with your order but the status of the package once it enters the country's destination is not given to the Polish Postal Service.
Our policy lasts 30 days upon receiving your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
-The following items are non-refundable:
--Returns received after 30 days of the original order shipment date
--Returns received in damaged or worn condition
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Recultured Designs Alexandra Lisiecki, Malgorzata Welc S.C
Chmielna 30, Warszawa PL 00-020.
To return your product, you should mail your product to:
Recultured Designs Alexandra Lisiecki, Malgorzata Welc S.C.
ul. Chmielna 30, 00-020 Warszawa Poland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recultured Designs Alexandra Lisiecki Malgorzata Welc S.C. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
What we collect
We may collect the following information:
- contact information including email address
- What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To ship your orders.
- Internal record keeping.
- We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.